Financial Services Representative

    Finance, Banking & Insurance

    CIP Name: Financial Services Representative|CIP Code: 52.0803
    SOC Codes: 43-3011, 43-3071, 43-4041, 43-4131, 43-4141, 13-2071

    Perform a wide variety of customer services in banks, insurance agencies, savings and loan companies, and related enterprises.

    $48K
    Median Salary
    -8.35%
    Job Growth
    6mo-1.5yr
    Training
    7.8K
    Jobs/Year

    What Financial Services Representatives Do

    Perform a wide variety of customer services in banks, insurance agencies, savings and loan companies, and related enterprises.

    Common Tasks

    Bill and Account Collectors

    • 1Record information about financial status of customers and status of collection efforts.
    • 2Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
    • 3Locate and monitor overdue accounts, using computers and a variety of automated systems.
    • 4Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
    • 5Advise customers of necessary actions and strategies for debt repayment.

    What You'll Learn

    communications and public relations skillsbusiness equipment operationtechnical skills applicable to the methods and operations of specific financial or insurance services

    Types of Financial Services Representatives

    Account RepresentativeAccounts Receivable Specialist (AR Specialist)Collection AgentCollection SpecialistCollectorDebt CollectorPatient Access SpecialistPatient Account RepresentativeTelephone CollectorBank TellerBranch Operations SpecialistCustomer Relationship SpecialistCustomer Service Associate (CSA)Financial Services Representative (FSR)Member Services RepresentativePersonal Banking RepresentativeRoving TellerTellerCommercial Credit ReviewerCommercial Loan ReviewerCredit InvestigatorCredit ProcessorCredit RepresentativeCloserLicensed Loan Officer AssistantLoan AnalystLoan ClerkLoan CloserLoan OriginatorLoan ProcessorMortgage BrokerMortgage Loan ProcessorMortgage ProcessorBanking Services RepresentativeCustomer Service SpecialistFinancial Service RepresentativeFinancial Services RepresentativeMember Service RepresentativeNew Accounts ClerkNew Accounts RepresentativePersonal BankerRelationship BankerUniversal BankerAccredited Financial CounselorCertified Consumer Credit and Housing CounselorCertified Credit ConsultantCertified Credit CounselorCertified Credit and Housing CounselorCredit CounselorFinancial Health CounselorHousing CounselorPersonal Finance Counselor

    Work Environment

    Locations

    • • Banks and credit unions
    • • Insurance agencies
    • • Loan and mortgage offices
    • • Call centers and customer support hubs
    • • Debt management or credit counseling organizations

    Schedule

    Most roles work a set, weekday schedule with some evening or Saturday hours, and moderate to high time pressure depending on volume and deadlines.

    Physical Demands

    Work is primarily sedentary with long periods of sitting or standing at a counter and frequent computer and phone use. Repetitive motions and handling documents or cash are common, but heavy lifting is rare.

    Salary & Job Outlook

    Median $47,780
    $35,474$65,874+
    Entry Level
    10th percentile
    $35,474
    Early Career
    25th percentile
    $40,456
    Median
    50th percentile
    $47,780
    Experienced
    75th percentile
    $57,252
    Top Earners
    90th percentile
    $65,874+

    National Employment: 774,600 jobs

    Top Paying States

    Why Demand May Grow

    Demand can rise as consumers seek help with budgeting, credit, and loan options, especially during periods of higher interest rates or economic uncertainty. Banks and credit unions also need customer-facing staff to support more complex products and compliance requirements.

    Skills You'll Need

    Customer service and rapport-buildingClear verbal and written communicationAttention to detail and accuracy with numbersBasic accounting and cash-handling skillsComfort with computers, banking software, and automated systemsConfidentiality and ethical judgment with sensitive dataProblem-solving and negotiationTime management under deadlines

    Pros & Cons

    Pros

    • Clear entry paths into banking, lending, and insurance careers
    • Strong customer-service and sales skills transfer to many industries
    • Mostly indoor, climate-controlled work
    • Opportunities to move into loan processing, personal banking, or advising roles
    • Steady demand for people who can explain financial products clearly

    Cons

    • Some roles are declining due to automation and self-service banking
    • High accuracy expectations and compliance rules
    • Can involve difficult conversations about debt or delinquent accounts
    • Repetitive computer-based work and performance metrics
    • Pay can be modest early on without commissions or advancement
    FAQ

    Common Questions About the Financial Services Representative Trade

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