Hospitality Manager

    Hospitality Management

    CIP Name: Hospitality Manager|CIP Code: 52.0901
    SOC Codes: 11-9051, 11-9072, 11-9081

    Serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveler facilities.

    $68K
    Median Salary
    +6.4%
    Job Growth
    6mo-1.5yr
    Training
    5.5K
    Jobs/Year

    What Hospitality Managers Do

    Serve as general managers and directors of hospitality operations on a system-wide basis, including both travel arrangements and promotion and the provision of traveler facilities.

    Common Tasks

    Food Service Managers

    • 1Count money and make bank deposits.
    • 2Establish standards for personnel performance and customer service.
    • 3Keep records required by government agencies regarding sanitation or food subsidies.
    • 4Schedule staff hours and assign duties.
    • 5Investigate and resolve complaints regarding food quality, service, or accommodations.

    What You'll Learn

    principles of operations in the travel and tourismhotel and lodging facilitiesfood servicesrecreation facilities industrieshospitality marketing strategieshospitality planningmanagement and coordination of franchise and unit operationsbusiness managementaccounting and financial managementhospitality transportation and logisticshospitality industry policies and regulations

    Types of Hospitality Managers

    Banquet ManagerCDM (Certified Dietary Manager)Catering ManagerDining Service DirectorF and B Manager (Food and Beverage Manager)Food Service DirectorFood Service ManagerFood Service SupervisorKitchen ManagerRestaurant ManagerCamp DirectorCamp and Recreation ManagerEvents ManagerEvents and Competitions DirectorExperiences ManagerGolf Course ManagerPark ManagerRecreation DirectorRecreation SuperintendentSocial Activities DirectorBed and Breakfast InnkeeperFront Desk ManagerFront Office DirectorFront Office ManagerGuest Relations ManagerGuest Services ManagerHotel ManagerNight ManagerResort ManagerRooms Director

    Work Environment

    Locations

    • • Hotels and resorts
    • • Restaurants and catering operations
    • • Event venues and convention centers
    • • Cruise ships and recreation facilities
    • • Parks and camp programs

    Schedule

    Most hospitality managers work a set schedule but often include evenings, weekends, and holidays, with high time pressure during peak service periods.

    Physical Demands

    The job is a mix of desk work and being on your feet, with frequent walking through facilities and standing during service or events. Physical demands are usually moderate, but food service roles can require long periods of standing and moving quickly.

    Salary & Job Outlook

    Median $68,130
    $42,369$126,984+
    Entry Level
    10th percentile
    $42,369
    Early Career
    25th percentile
    $53,081
    Median
    50th percentile
    $68,130
    Experienced
    75th percentile
    $90,667
    Top Earners
    90th percentile
    $126,984+

    National Employment: 448,000 jobs

    Top Paying States

    Why Demand May Grow

    Travel, dining, and leisure spending can increase demand for managers who can run hotels, food service, and recreation operations efficiently. As businesses expand locations and services, they need leaders who can manage staff, budgets, and customer experience across multiple units.

    Skills You'll Need

    Customer service and conflict resolutionStaff supervision, hiring, and schedulingBudgeting and cost controlOperations planning and coordinationMarketing and sales basicsKnowledge of safety, sanitation, and regulationsCommunication and teamworkTime management under pressure

    Pros & Cons

    Pros

    • Clear advancement path into senior management
    • Variety of work across operations, people, and customer service
    • Transferable skills across hotels, food service, and recreation
    • Opportunities to work in travel and destination settings
    • Strong openings due to turnover and seasonal needs

    Cons

    • Evenings, weekends, and holiday work is common
    • High stress during rush periods and guest issues
    • Responsible for staffing shortages and employee turnover
    • Customer complaints and service recovery can be frequent
    • Budget pressure and tight profit margins
    FAQ

    Common Questions About the Hospitality Manager Trade

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