Logistics and Dispatch Clerk

    Transportation & Logistics

    CIP Name: Traffic and Customs Clerk|CIP Code: 52.0410
    SOC Codes: 43-5011, 43-5032

    Perform duties associated with managing revenue-based customs, traffic, or transportation services, such as control of domestic and international traffic, toll roads and waterways, and to assist in the dispatch and control of fleet-based traffic for businesses and public services.

    $49K
    Median Salary
    +3.8%
    Job Growth
    6mo-9mo
    Training
    13.7K
    Jobs/Year

    What Logistics and Dispatch Clerks Do

    Perform duties associated with managing revenue-based customs, traffic, or transportation services, such as control of domestic and international traffic, toll roads and waterways, and to assist in the dispatch and control of fleet-based traffic for businesses and public services.

    Common Tasks

    Cargo and Freight Agents

    • 1Negotiate and arrange transport of goods with shipping or freight companies.
    • 2Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
    • 3Track delivery progress of shipments.
    • 4Advise clients on transportation and payment methods.
    • 5Estimate freight or postal rates and record shipment costs and weights.

    What You'll Learn

    record-keepingpreparation of customs and transportation documentationoperation of communications equipmentbasic transportation operations managementtariffsrates and faresrevenue collection and change-makinginterpretation of customs or transportation regulations and related legislationpoliciesprocedures

    Types of Logistics and Dispatch Clerks

    Air Export SpecialistDrop Shipment ClerkFreight BrokerIntermodal DispatcherInternational CoordinatorLoad PlannerLogistics CoordinatorLogistics Service RepresentativeShip BrokerTraffic and Documentation ClerkAircraft DispatcherCharter CoordinatorCity DispatcherDispatcher (Dispatch)Mine DispatcherParatransit DispatcherSchool Bus DispatcherTaxi DispatcherTrain DispatcherTruck Dispatcher

    Work Environment

    Locations

    • • Freight terminals and shipping docks
    • • Trucking and logistics company offices
    • • Air cargo facilities and airports
    • • Rail and intermodal yards
    • • Dispatch centers for fleets and public services

    Schedule

    Most roles work a set schedule, but dispatch and freight operations may require early, late, weekend, or shift coverage during peak shipping periods.

    Physical Demands

    Work is primarily desk-based with long periods of sitting and frequent computer/phone use. Some positions involve moderate handling of documents or small items and occasional walking in terminals or yards.

    Salary & Job Outlook

    Median $49,390
    $35,922$76,242+
    Entry Level
    10th percentile
    $35,922
    Early Career
    25th percentile
    $41,870
    Median
    50th percentile
    $49,390
    Experienced
    75th percentile
    $61,880
    Top Earners
    90th percentile
    $76,242+

    National Employment: 319,300 jobs

    Top Paying States

    Why Demand May Grow

    E-commerce growth and higher shipment volumes increase the need for staff who can coordinate freight, prepare shipping/customs documents, and track deliveries. More complex trade rules and security requirements can also drive demand for accurate documentation and compliance support.

    Skills You'll Need

    Attention to detail and accuracy with documentsKnowledge of shipping and customs paperworkCustomer service and professional communicationScheduling and prioritization under time pressureComputer skills (spreadsheets, TMS/dispatch software)Problem-solving and route/tracking follow-upBasic math for rates, weights, and chargesUnderstanding of regulations, tariffs, and policies

    Pros & Cons

    Pros

    • Steady demand tied to shipping and transportation
    • Clear entry paths into logistics careers
    • Variety of industries (air, rail, trucking, public services)
    • Develops transferable coordination and documentation skills
    • Opportunities to move into logistics coordinator or operations roles

    Cons

    • Time pressure, especially in dispatch and peak shipping windows
    • Repetitive computer and phone work
    • Errors can be costly (delays, fees, compliance issues)
    • Some roles require shift work or weekend coverage
    • Automation may reduce some clerical tasks over time
    FAQ

    Common Questions About the Logistics and Dispatch Clerk Trade

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