Veterinary Office Assistant

    Vet Assistants and Technicians

    CIP Name: Veterinary Administrative Assistant|CIP Code: 01.8204
    SOC Codes: 43-1011, 43-6013

    Perform the duties of special assistants and personal secretaries for practicing veterinarians, veterinary health care facilities and services administrators, and other veterinary professionals.

    $55K
    Median Salary
    +1.95%
    Job Growth
    9 months
    Training
    115.2K
    Jobs/Year

    What Veterinary Office Assistants Do

    Perform the duties of special assistants and personal secretaries for practicing veterinarians, veterinary health care facilities and services administrators, and other veterinary professionals.

    Common Tasks

    First-Line Supervisors of Office and Administrative Support Workers

    • 1Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
    • 2Resolve customer complaints or answer customers' questions regarding policies and procedures.
    • 3Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
    • 4Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
    • 5Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

    What You'll Learn

    business and veterinary communicationsveterinary terminologyprinciples of veterinary health care operationspublic relations and interpersonal communicationssoftware applicationsrecord-keeping and filing systemsscheduling and meeting planningapplicable policy and regulationsprofessional standards and ethics

    Types of Veterinary Office Assistants

    Accounting ManagerAccounts Payable SupervisorAccounts Receivable ManagerAdministrative SupervisorCustomer Service ManagerCustomer Service SupervisorOffice CoordinatorOffice ManagerOffice SupervisorStaff Services ManagerClinic Office AssistantFront Desk ReceptionistMedical Office SpecialistMedical ReceptionistMedical SecretaryPhysician Office SpecialistSecretaryUnit ClerkUnit Support RepresentativeWard Clerk

    Work Environment

    Locations

    • • Veterinary clinics and animal hospitals
    • • Specialty and emergency veterinary centers
    • • Animal shelters and rescue organizations
    • • University or research veterinary hospitals
    • • Mobile or large-animal veterinary practices

    Schedule

    Most roles follow an established routine with set daytime hours, though some clinics require evening, weekend, or rotating coverage, especially in emergency settings.

    Physical Demands

    Work is primarily sedentary with long periods of sitting and computer/phone use, plus moderate repetitive motions like typing and filing. Some standing and light handling of documents or supplies is common at the front desk.

    Salary & Job Outlook

    Median $55,390
    $39,489$81,515+
    Entry Level
    10th percentile
    $39,489
    Early Career
    25th percentile
    $45,531
    Median
    50th percentile
    $55,390
    Experienced
    75th percentile
    $66,030
    Top Earners
    90th percentile
    $81,515+

    National Employment: 2,408,400 jobs

    Top Paying States

    Why Demand May Grow

    As pet ownership and use of veterinary services increase, clinics need more staff to handle scheduling, records, billing, and client communication. Growth in medical secretary-type roles also supports steady demand for administrative support in animal health settings.

    Skills You'll Need

    Veterinary and medical terminologyScheduling and calendar managementCustomer service and conflict de-escalationAttention to detail with records and data entryBilling, payments, and basic insurance/claims handlingProfessional phone and email communicationPractice-management and office software proficiencyConfidentiality and ethical handling of client information

    Pros & Cons

    Pros

    • Stable, year-round work in a growing pet-care industry
    • Clear daily routines and structured tasks
    • Transferable skills across medical and office settings
    • Frequent interaction with clients and a team environment
    • Pathway to office lead or supervisor roles

    Cons

    • Time pressure during busy check-in and phone periods
    • Dealing with upset clients, billing questions, or complaints
    • High volume of repetitive computer and phone work
    • Emotional stress when clients face difficult pet health decisions
    • Pay can be modest in entry-level roles
    FAQ

    Common Questions About the Veterinary Office Assistant Trade

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