Citrus College
Certificate
Certificate (12 weeks - 1 year)
$1,204
In-State Tuition
9 months
Duration
On-Campus
Format
Glendora, CA
Location
About This Program
Customer Service Support/Call Center/Teleservice Operation program at Citrus College
Types of Customer Service Representatives
Call Center Representative
Customer Service Representative (CSR)
Customer Support Representative
Customer Care Representative (CCR)
Client Services Representative
Account Representative
Order Entry Representative
Order Clerk
What You'll Learn:
- User interfaces and user behavior
- Principles of hardware and software systems operation
- Customer interaction skills
- Telephone and e-mailing skills
- Data entry
- Database and Internet searching and retrieval
Costs & Financial Aid
In-State Tuition:$1,204/yr
Out-of-State Tuition:$10,636/yr
School-level tuition; actual program costs may vary. Source: NCES
Financial Aid
69%
Receive Any Aid
100%
Receive Federal Aid
30%
Pell Grant Recipients
$6,454
Avg Loan Amount
100%
Have Student Loans
Pell Grant EligibleFederal LoansVA Benefits
Source: U.S. Department of Education
Estimate Your Net Price
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Program Classification
CIP Code: 52.0411 (Customer Service Representative)
Ready to Get Started?
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