Community College of Rhode Island
Certificate
Certificate (12 weeks - 1 year)
$5,550
In-State Tuition
6 months
Duration
On-Campus
Format
Warwick, RI
Location
About This Program
Customer Service Management program at Community College of Rhode Island
Types of Customer Service Managers
Customer Service Manager
Customer Service Supervisor
Call Center Manager
Help Desk Supervisor
Office Manager
Administrative Manager
Administrative Supervisor
Operations Coordinator
What You'll Learn:
- Customer behavior
- Specialized information technology and systems management
- Developing and using customer service databases
- User surveys and other feedback mechanisms
- Strategic and performance planning and analysis
- Operations management
- Personnel supervision
- Communications and marketing skills
Costs & Financial Aid
In-State Tuition:$5,550/yr
Out-of-State Tuition:$14,834/yr
School-level tuition; actual program costs may vary. Source: NCES
Financial Aid
96%
Receive Any Aid
11%
Receive Federal Aid
47%
Pell Grant Recipients
$5,407
Avg Loan Amount
5%
Have Student Loans
Pell Grant EligibleFederal LoansVA Benefits
Source: U.S. Department of Education
Estimate Your Net Price
Opens Community College of Rhode Island's net price calculator
Outcomes
$36,468
Median Earnings (Post-Grad)
96%
Employment Rate
27
Earnings Cohort Size
$9,052
Median Debt
$96/mo
Estimated Monthly Payment
Source: U.S. Department of Education College Scorecard
Program Classification
CIP Code: 52.0207 (Customer Service Manager)
Ready to Get Started?
Request free information about this program and take the first step toward your new career.