Muskegon Community College
Certificate
Certificate (12 weeks - 1 year)
$11,970
In-State Tuition
6 months
Duration
On-Campus
Format
Muskegon, MI
Location
About This Program
Customer Service Management program at Muskegon Community College
Types of Customer Service Managers
Customer Service Manager
Customer Service Supervisor
Call Center Manager
Help Desk Supervisor
Office Manager
Administrative Manager
Administrative Supervisor
Operations Coordinator
What You'll Learn:
- Customer behavior
- Specialized information technology and systems management
- Developing and using customer service databases
- User surveys and other feedback mechanisms
- Strategic and performance planning and analysis
- Operations management
- Personnel supervision
- Communications and marketing skills
Costs & Financial Aid
In-State Tuition:$11,970/yr
Out-of-State Tuition:$16,010/yr
School-level tuition; actual program costs may vary. Source: NCES
Financial Aid
78%
Receive Any Aid
6%
Receive Federal Aid
29%
Pell Grant Recipients
$4,502
Avg Loan Amount
4%
Have Student Loans
Pell Grant EligibleFederal LoansVA Benefits
Source: U.S. Department of Education
Estimate Your Net Price
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Program Classification
CIP Code: 52.0207 (Customer Service Manager)
Ready to Get Started?
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