Waukesha County Technical College
Certificate
Certificate (12 weeks - 1 year)
$4,872
In-State Tuition
9 months
Duration
On-Campus
Format
Pewaukee, WI
Location
About This Program
Customer Service Management program at Waukesha County Technical College
Types of Customer Service Managers
Customer Service Manager
Customer Service Supervisor
Call Center Manager
Help Desk Supervisor
Office Manager
Administrative Manager
Administrative Supervisor
Operations Coordinator
What You'll Learn:
- Customer behavior
- Specialized information technology and systems management
- Developing and using customer service databases
- User surveys and other feedback mechanisms
- Strategic and performance planning and analysis
- Operations management
- Personnel supervision
- Communications and marketing skills
Costs & Financial Aid
In-State Tuition:$4,872/yr
Out-of-State Tuition:$7,115/yr
School-level tuition; actual program costs may vary. Source: NCES
Financial Aid
35%
Receive Any Aid
8%
Receive Federal Aid
10%
Pell Grant Recipients
$5,832
Avg Loan Amount
15%
Have Student Loans
Pell Grant EligibleFederal LoansVA Benefits
Source: U.S. Department of Education
Estimate Your Net Price
Opens Waukesha County Technical College's net price calculator
Outcomes
$44,016
Median Earnings (Post-Grad)
94%
Employment Rate
64
Earnings Cohort Size
$15,431
Median Debt
$164/mo
Estimated Monthly Payment
Source: U.S. Department of Education College Scorecard
Program Classification
CIP Code: 52.0207 (Customer Service Manager)
Ready to Get Started?
Request free information about this program and take the first step toward your new career.